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Kaiser Permanente Downey Medical Center received the 2013 Women’s Choice Award from Women Certified for being “one of America’s best hospitals for patient experience.”
The award is based on criteria that consider female patient satisfaction and what women say they want from a hospital, including quality physician communications, responsiveness of nurses and support staff, cleanliness, and trusted referrals from other women.
Hospitals qualify for the annual list based on a proprietary scoring process based on a national, standardized survey of patients’ perspectives of hospital care reported by the U.S. Department of Health and Human Services and an analysis that weighs criteria identified as the most important to women for patient satisfaction.
The scoring also incorporates Women Certified’s research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.
Women Certified accepts no payment in exchange for placement on the list.
“As we continue the quest for the highest quality care, our teams of expert doctors, dedicated nurses and staff work together through out integrated model of care to meet the ever evolving needs of our patients,” said Jaine Finley, senior vice president and executive director at Kaiser Permanente Downey Medical Center. “We thank the women and families who trust us with their care every day.”