Century 21 tops in customer satisfaction

DOWNEY – Century 21 Real Estate has been ranked highest in customer satisfaction by the J.D. Power 2014 Home Buyer/Seller Satisfaction Study, it was announced last week. Century 21 ranked highest among real estate brokerages across all four homebuyer/seller segments including first-time buyers, repeat buyers, firs-time sellers, and repeat sellers.

“As a company, we are embracing change, evolving with the digital consumer, and delivering on the various needs of today’s dynamic homebuyer and seller,” said Steve Roberson, broker and owner of Century 21 My Real Estate in Downey. “The commitment to enhancing the home buying and selling experience of real estate consumers...is our primary goal.”

The J.D. Power study includes 5,810 evaluations from 4,868 customers who bought and/or sold a home between March 2013 and April 2014.

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Published: Oct. 23, 2014 - Volume 13 - Issue 28