I have to agree 100% with the letter from Ruben Macias regarding the Downey post office on Firestone Boulevard.
Just this week I tried to renew my passport and was unable to get through their phone system. I walked into the office to try an in-person renewal and was told I needed an appointment and they were booked the whole month of June. Just ridiculous.
I Googled and Yelped reviews of this office to find out that I was not the only one who had the same problem with the office not answering their phones. This is a consistent habit for the Downey office and our community needs to speak up.
Until the time that this issue gets fixed, I hope to see a letter every week in the Patriot about this problem to show the post office we are taking this seriously. Are they doing the same?
In the meanwhile, I have to say the Santa Fe Springs office has excellent service. This is proof that the job can be done if you are willing to do the work.