While living in Downey, I spoke to Councilman Dave Gafin several times about CalMet fee increases that I believed were unreasonable. Since it is a monopoly, it is up to the City Council to determine if they were fair and necessary.
We cancelled our service when we moved from Downey in October, 2018, and were told by them we would receive a refund for the amount we had overpaid. Thinking that four months was more than adequate time, we called on February 26, 2019 to learn the status, and were told it had not yet been processed. Really?
We called again on March 22, 2019, and were told no one had looked at the account. REALLY?
What do you suppose would have happened if we had been delinquent in our payment of the account? On April 24, I called and asked to speak to a manager. When she finally picked up the call, she said the check would be mailed that day. It is only a small amount, but it is the principle of the thing that so greatly annoys me.
To whom does this monopoly answer?
Former Downey resident